Refund Policy

Introduction to Refund Policy & Cancellation

At PAYBOLT TECHNOLOGY PRIVATE LIMITED, our commitment is to deliver top-notch products and services for all your past, present, and future business transactions with us. Our goal is to ensure a seamless and hassle-free experience when accessing our payment platform from PAYBOLT TECHNOLOGY PRIVATE LIMITED.

We guarantee the quality and authenticity of the entire range of products and services available on the PAYBOLT TECHNOLOGY PRIVATE LIMITED website. However, if you experience any dissatisfaction or have grievances regarding our products or services, we apologize for any inconvenience and assure you of our Peace of Mind policy.

Our comprehensive refund and cancellation policy is designed to protect your interests while maintaining the integrity of our business operations. We understand that financial transactions require trust and transparency, which is why we have established clear guidelines for all refund and cancellation scenarios.

Unused Balance Clause

If a retailer or distributor receives a top-up or advance payment and chooses not to use the amount for goods and services, they can request a refund after one month of the deposit. Upon receiving the refund request, the balance amount will be refunded within 15 to 20 working days through the same source.

This policy ensures that your unused funds are not indefinitely locked in our system. We believe in providing flexibility to our partners and customers, allowing them to retrieve their funds when business circumstances change or when services are no longer required.

RETURN AND EXCHANGE

Our entire product and service catalog is supported by a 3-day return and exchange policy. This policy covers any errors or mishaps that occur from the acquisition of the product or service to the date of complaint registration. Products or services such as Mobile & DTH Recharge, Utility bill payment, MATM, are eligible for return and exchange only when purchased from the PAYBOLT TECHNOLOGY PRIVATE LIMITED web portal. Third-party products are not covered under our policy.

If a customer has not received their product or service but has completed the transaction, they can either reacquire the product or avail another service of the same monetary value by contacting us.

A product or service is only liable under return and exchange policy if the request is made within 3 days of its acquisition, and accepted channels for making such request are our official support mail address and second by contacting through our helpline number.

Data Retention Policy

Data retention period is 6 months. We collect and generate various data points about you. Data by which you are identified is termed as Personal Data. Personal Data does not mean information that is freely available or accessible in public domain.

Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us. We are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.

We implement robust security measures to ensure that your personal and financial data remains protected throughout the retention period. Our data handling practices comply with industry standards and regulatory requirements to maintain the highest level of data security.

CANCELLATION

In any case, if you do not want to opt for an exchange and return policy, and want your money refunded to you, you can always cancel your product or service acquisition. But there are certain policy norms, which need to be understood before requesting any cancellation or refund.

In case you have signed up for any third party product and service through our interface, there will be no refund on such cancellation, as it lies out of our purview and is controlled by third party products and services.

The only valid medium to make cancellation and refund requests is through our support mail or by calling our support center or creating a support ticket through our web portal. The entire cancellation and return process may take up to 7 days, and customers should stay in touch with their bank for information on the refunded money.

Refunds may be partial or full, depending on the company  s policy on the product and service. For detailed information, refer to the specific cancellation policy rules.

Special Conditions for Recharge Services

However, in the event of a completed transaction where money has been charged but recharge is not delivered within 24 hours, customers can inform us through the Raise Complaint/Ticket option or by calling our Customer Care Number. Upon investigation, if it is confirmed that money was charged without delivery, a full refund will be issued within 7 working days from the receipt of the email, including details such as mobile number or DTH account number, operator name, Recharge value, transaction date, and order number.

Customer Protection and Support

PAYBOLT TECHNOLOGY PRIVATE LIMITED is committed to providing exceptional customer service and support throughout your transaction journey. Our dedicated customer support team is available to assist you with any queries, concerns, or issues related to our services.

We maintain comprehensive transaction records and provide detailed receipts for all financial transactions conducted through our platform. This ensures transparency and helps in resolving any disputes that may arise during the course of business.

Our customer protection measures include regular monitoring of transaction processes, immediate notification systems for failed transactions, and proactive communication regarding any service disruptions or maintenance activities that might affect your transactions.